Shipping:
Orders are shipped by Expedited Mail from Niagara Falls, Canada. Delivery to most parts of Canada and the U.S.A. is 2 - 8 business days.
Faster shipping is available at extra cost: Call 1-800-463-1985 for UPS Overnight delivery.
Because of recent increased shipping charges from Australia and within North America, we have had to add a Shipping Surcharge for some items. We hope you will understand our need for this.
Canada Post Expedited Mail ships to addresses in Canada
USPS Expedited Mail ships to addresses in USA:
(Exclusions: Hawaii, Alaska, US Outer Islands)
Overnight to USA & Canadian addresses (excluding Hawaii, Alaska & US Outer Islands)|
Order Total USD |
Shipping & Handling to Canadian Addresses |
Order Total USD |
Shipping & Handling to USA Addresses |
Order Total USD
|
Shipping & Handling to International Addresses |
| 0.00 - 80.00 | $15.25 | 0 to 80.00 | $18.50 | 0 to 100.00 | $35.00 |
| 80.01 - 180.00 | $20.75 | 80.01 - 180.00 | $22.50 | 100.01 to 300.00 | $150.00 |
| 180.01 + | FREE | 180.01 + | FREE | 300.01 to 1200.00 | $250.00 |
If there is a problem with a delivery in Canada/USA, insert your tracking number into: www.canadapost.ca or www.usps.com
US residents please note: No Sales Tax or Duty will be added - you pay only the cost of the product + Shipping & Handling Charges. Canadian residents pay GST, PST+ GST or HST.
Alternative Shipping: May involve Extra cost: Call 1-800-463-1985, if you would prefer your Order is shipped by an alternative shown below.
- XpressPost USA..2-3 days
- Expedited USA.. 4-7 days
- Tracked Package USA.. 4-7 days
- Small Packet USA.. 5-8 days
Shipping to Addresses outside North America:
Shipping to Australia:
Some items ( M102, M102XD, SC104, SC104XD, SC201, SC202, SC203 and SC204) can be shipped to customers in Australia by our Australian partner for $20.00. Contact us if you would like to use this option. All other products are shipped from Canada.
Shipping to the World: Rates are based on Order Total.
Delays in shipping caused by customs are out of our control. If your parcel is randomly chosen to be inspected by the local customs office, it is possible that it may encounter delivery delays of up to 31 days. If your package has not been delivered within 31 business days, first check that your shipping address was entered correctly, and then contact us at: 1-800-463- 985 or duw@medicalsheepskins.com We need your Order Number to track your Order. Shipments outside Canada may be subject to import charges, which are the responsibility of the purchaser.
|
Order Total (excluding Taxes) |
Shipping & Handling Charges |
|
0 to 80.00 |
$35.00 |
| 80.01 to 180.00 | $80.00 |
| 180.01 to 300.00 | $150.00 |
| 300.01 to 1200.00 | $250.00 |
is available for the follow countries. Contact us for Rates.
|
DESTINATION COUNTRY/CITY |
DELIVERY STANDARD |
|---|---|
|
(BUSINESS DAYS) | |
|
Argentina |
7 |
|
Australia |
7* |
|
Austria |
4 |
|
Bahamas |
5 |
|
Barbados |
4 |
|
Belgium |
5 |
|
Belize |
5 |
|
Brazil |
7 |
|
Cayman Islands |
4 |
|
Chile |
7 |
|
China |
9* |
|
Cyprus |
5 |
|
Czech Republic |
6 |
|
Denmark |
4 |
|
El Salvador |
5 |
|
Ethiopia |
7 |
|
Finland |
5 |
|
France |
4 |
|
Germany |
4 |
|
Great Britain |
4 |
|
Greece |
6 |
|
Grenada |
6 |
|
Guyana |
6 |
|
Hong Kong |
5 |
|
Hungary |
6 |
|
Iceland |
6 |
|
DESTINATION COUNTRY/CITY |
DELIVERY STANDARD |
|---|---|
|
(BUSINESS DAYS) | |
|
Ireland |
5 |
|
Israel |
6 |
|
Italy |
6* |
|
Japan |
6 |
|
Kenya |
8 |
|
Korea (South) |
6 |
|
Luxembourg |
4 |
|
Malaysia |
7 |
|
Morocco |
6 |
|
Netherlands |
4 |
|
Netherlands Antilles |
5 |
|
New Zealand |
7 |
|
Norway |
5 |
|
Philippines |
7* |
|
Poland |
6 |
|
Portugal |
6 |
|
Saint Lucia |
5 |
|
Singapore |
6 |
|
Spain |
6 |
|
St. Kitts & Nevis |
5 |
|
Sweden |
4 |
|
Switzerland |
4 |
|
Syria |
7 |
|
Taiwan |
6 |
* This delivery standard is not guaranteed
Returns:
In the unlikely event that you received a faulty or the wrong product, please call us at 1-800-463-1985.
We accept product returns within 30 days from the date of purchase. Customers are responsible for return shipping costs.
Refunds are issued after the returned unused items have been received by Down-Under Wool.
- Down-Under Wool
- 8141 Lamont Ave.
- Niagara Falls, ON
- Canada, L2G 6V6
Return of products which qualified for 'Free Shipping' will be refunded, minus the shipping costs from Niagara Falls, Ontario.
Customers in the US: Please note: Returns should be sent via the United States Postal Service (USPS) - and marked "Canadian goods returning to Seller". Please do not ship with a courier (FedEx, UPS, DHL, Purolator etc.- brokerage and tax may be applied by these shippers)
Address parcels to the address provided above. Please place your Order Number on the outside of the returning box.
Products can only be returned if they are unused and still in the original packaging.
Take Care and Be Safe!